Frequently Asked Questions

Shipping

How long does shipping take?

Shipping times vary by location: North America (7-14 days), Europe (10-18 days), Japan (7-12 days), Russia (14-21 days).

Do you offer free shipping?

Yes! We offer free shipping on orders over $50.

Products

Are your products safe for newborns?

Absolutely! All our products are made from soft, hypoallergenic materials that are gentle on newborn skin.

What sizes do you offer?

Our newborn items are designed to fit babies 0-3 months. Each product includes detailed sizing information.

Returns

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I initiate a return?

Please contact our customer service team with your order number.